3 ways automated legal advice bots can transform your legal practice

The legal process is full of questions. From start to finish, clients and lawyers alike run into countless inquiries, slowing down progress and creating frustrating bottlenecks. As you know, legal questions are impossible to avoid. But here at Josef, we believe there’s a better way.


Automated legal advice bots are able to collect and manage dozens of questions and requests without involving a single lawyer. Once you have set up your bot, clients can simply ask away and receive immediate answers to most simple inquiries. For more complicated requests, the bot seamlessly triages the request to the appropriate individual. 


With automation, your clients and your staff can spend less time waiting for important information and more time moving forward through the legal process. Here are three ways legal advice bots can help transform your legal practice.

Save time and streamline workflows

While it may not seem significant to spend a few minutes day after day answering the same question, that time spent adds up quickly to significant time wasted. If you find yourself thinking back to answers you gave yesterday, last week, or last month, again and again, it’s time for a more efficient way of doing things. 


Legal advice bots streamline your workflows by removing sticking points and cutting out response time. Rather than leaving your clients waiting for an answer, building a bot allows them to self-serve and access information in an instant, without interrupting your workday.


At Josef, we know you might be worried about the time it takes to learn how to build a bot. That’s why we use no-code software designed for subject-matter experts like you to easily implement, without any prior coding knowledge required. Aren’t sure? Lawyers at Randstad, a global HR and recruitment firm, built a Josef bot in just a few hours. That same bot saved them 100+ hours a year in turn.

Reduce human error

An unavoidable reality of legal work is human error. With many voices and packed schedules, conflicting or improperly focused guidance from various lawyers can occur. This often leaves clients frustrated or confused and can result in even more questions. 


With automated legal advice bots, you can reduce the risk of clients receiving different answers to the same question. Legal advice bots are consistent, scalable, accurate, and efficient. They provide peace of mind that human error can be minimised and sound advice provided in a timely manner. 

Repeat and scale with ease

As your legal team grows, it can be difficult to keep up with increasing inquiries and demands for information. Legal advice bots are easily scalable, allowing your team to build new bots to manage new requests. And in addition to time savings, you also avoid paying more employee salaries to help manage growing workloads. 


Beyond building new bots, your existing bots can be easily updated with the latest information and added to as more becomes available. No need to start from scratch as soon as you learn something new; automation makes delivering accurate and up-to-date legal advice simple and repeatable. 


Daniel O’Loughlin, a regulatory in-house lawyer for supermarket giant Coles, built a bot to reduce time wasted on going back and forth in the information gathering process. ”The bot I built with Josef automated the allocation of work to the right person in the team, who would then consider all the information and give comprehensive advice,” he said. 


By automating a process the team was already spending time on manually Daniel aimed to boost productivity and efficiency. “The biggest benefit was getting everything that you needed right from the outset, so there’s no time wasted going back and forth for an answer or asking questions that really you should have answers to from the beginning,” said O’Loughlin.

Legal teams use Josef to save time, scale their services and delight staff and clients.

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