What clients (and internal stakeholders!) want
Stakeholders love how quick and easy it is to use, and how good the finished products look.
Randstad’s internal teams have quickly taken to the new process and are seeing benefits. The bots generate contracts quickly and in a professional and consistent format, and the legal team maintains control and oversight.
Saved time and resources
Randstad found that the time spent on changes per contract was around one hour. In many cases, changes were similar, repetitive and non-legal. By automating this process, Gabby’s small team estimates it will save them over 100 hours per year. In just a few weeks, the bot has saved far more than the time it took to build.
Colleagues “loved the challenge”
In addition to the efficiency benefits the bot brings, Gabrielle says her colleagues loved the challenge of building a bot.
With the tools they need to improve inefficient processes and experience seeing it happen from their bot, Randstad’s legal team is more motivated to continue improving processes and inspired to look creatively at everyday problems.
A great starting point for innovation and transformation
The Josef bot has been an ideal starting point to demonstrate how the legal team can lead in innovation and transformation.
The success of the bot has also fuelled appetite for more innovation and transformation. Randstad’s legal team has been acknowledged internally for its role in driving cultural change and customer-centric experience, and is actively exploring further opportunities for automation.
“We know how to work it now, and within our department we can see a lot more opportunities to develop, grow and apply it to other business cases,” Gabrielle concluded.