Improved client satisfaction
For in-house teams working with internal clients, there is often pressure to be constantly available. In fact, a 2021 survey by the Association of Corporate Counsel found that general counsel spends as much as 28% of their time offering legal advice. An FAQ bot takes on first engagements with clients, answering pressing questions immediately and accurately without having to wait for a lawyer to have time to compose a reply.
What’s more, you’re building a scalable tool that is always learning. How? You can manage by exception, each time a new type of request is raised you can adjust the workflow to cater to this request. For example, if your business grows and you now need to comply with Modern Slavery reporting requirements you can add this capability to your tool. You get to be proactive and provide timely guidance to meet your team’s needs.