Community legal centre WEstjustice streamlines intake with Josef

Work smarter, not harder

Melbourne community legal organisation WEstjustice has struck up an invaluable relationship with Josef in an effort to streamline its intake processes. 

WEstjustice assists the people of Melbourne’s Western suburbs in legal matters ranging from consumer disputes, credit & debt, family law, tenancy, youth criminal law & more. 

With Josef, the team are working smarter, not harder, to ensure their service users can get help quicker & easier than ever before.


But why Josef?

When there’s a constant stream of enquiries passing through your desk, the admin can skyrocket. 

For WEstjustice, Josef offered the perfect tool for collecting client information. Their brand-new Enquiry bot allows the team to quickly filter through enquiries and identify those they know they can help.

A more productive use of time

Automation meant the team could apply their skills (& time) in more productive ways. 

Think less time spent on mundane, repetitive tasks and more on those complex and more pressing matters.  

Senior Office Administrator Veronika Levchenkova notes, “Before Josef, we’d experience phone overload, but nowadays the bot can do the heavy lifting for us.” 

The Josef team aren’t too bad either… 

“We received great support from the Josef team and we were confident that we’d get the help we needed to set up & complete the launch.”


Ideas brought to life

WEstjustice gave themselves the goal of planning, building, & launching their tool all within 6 months. Spoiler: they did it!

Josef is proud to support WEstjustice and to build on our shared mission of improving access to justice for all. We can’t wait to see what’s next for our newest automation superstars!

About WEstjustice

Founded in 2015, WEstjustice provides extensive legal help & education to those in Melbourne’s Western suburbs.

Operating both online and in three offices across the city, the team assists in a range of legal matters from consumer disputes to family law, fines, youth criminal law & more. 

To learn more, visit

Tired of repetitive admin?

Let Josef do the hard work for you. Book a demo and we’ll show you how!

Thanks for requesting a demo!

We'll be in touch soon to arrange a time to speak.

Josef Q

Experience Josef Q,
our AI tool, in action

Book a demo to see the transformative power of AI to create digital tools that unlock corporate content.

Josef Q

Book a
Josef Q Demo

Josef No-code

See Josef's no-code
automation platform

Book a demo to see our no-code workflow automation platform in action and learn how it transforms your day-to-day.

Josef no-code

Book a Josef
no-code Demo

Thanks for requesting
a demo!

We'll be in touch soon to arrange a time to speak.

Get legal
innovation news

Subscribe to our newsletter to get regular news and
updates from the exciting world of legal tech.

Thanks for subscribing!