Top 3 Tips for Automating Workflows from Who Gives A Crap

Who gives a crap about workflow automation?
Alice Woolven, Legal Counsel at Who Gives A Crap, that’s who.

Alice self-describes as a “non-techy lawyer.” Having worked in government roles for nearly six years, she was required to navigate clunky systems without the help of legal tech. When she moved in-house to Who Gives A Crap in October 2021 she began exploring the burgeoning legal tech marketplace to find automated workflow solutions. 

“I mean we are really, really non-techy in the legal team at Who Gives a Crap. If we can do it, so can you,” she says. 

Alice is now a true-believer in the power of outsourcing tasks that can, quite literally, be performed by a robot. Discover her top three pieces of advice for in-house lawyers looking to do the same…

1. Use existing tools

Alice recommends leveraging existing tools to understand workflow problems, until it makes business sense to transition teams to new tech. 

“Perhaps there’s something you’re already using that you can use as a bridge before you find your ultimate solution. At Who Gives A Crap, we used Google Sheets and then Monday Forms until we found more appropriate, bespoke solutions” she says. 

Whilst using these bridging tools, Alice suggests collecting data to understand where problems exist within current workflows, to help identify technology that is going to best solve the problems that exist within your company.

2. Map your processes

Automating flawed processes simply embeds bad habits in a company, warns Alice. Taking the time to map processes, allows removal of unnecessary or even detrimental steps in any given workflow. 

“Performing process mapping in a visual way and getting feedback from stakeholders is incredibly valuable,” says Alice.

From Alice’s experience, gathering said feedback may be easier than one expects. 

“Remember that different people in the business might have different pain points to you… And people are usually really happy to tell you about their problems!”

Who Gives a Crap map their processes using a digital whiteboarding tool called Miro. However, if unfamiliar with process mapping, Alice suggests bringing in third party experts.

“Sometimes you’re very close to what you’re doing, so having someone with no experience in the issues you’re trying to solve can be really helpful,” she says.

3. Educate your team

Once you’ve found the perfect automation tool, bring your team on the journey. 

“Tell everyone how amazing this new relationship is going to be and how much better it will be than the old one,” says Alice. 

Alice suggests hosting information sessions and creating informative video content.  The more you can educate your team about the change you are implementing, the smoother the transition will be. 

Her last piece of advice?

“Ask your new provider if they have educational content you can use, cut and slice to make adoption seamless.”

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