“What I really like about Josef is that it's a reliable tool. It's not going to hallucinate, it's not going to make things up, it's going to give the business what they need when they need it, in a way that I'm really comfortable with. ”– Sarah Kate Lee, Head of Legal, DPO & Responsible AI Officer, Randstad
“What took a day now takes a minute”: How Randstad’s legal team helps Sales onboard clients across Singapore, Hong Kong and Malaysia with self-service contract tools
Watch Josef Co-founder & COO Sam Flynn chat with Randstad's Head of Legal, DPO & Responsible AI Officer, Sarah Kate Lee.
Challenge
Randstad is a global HR services and staffing company. Its legal team needed a scalable way to help Sales draft client contracts without depending on Legal to amend commercial terms. Things like fees or payment structures that didn’t require extensive legal review.
- Turning amended contracts around would take a day, involving Legal every time
- Lawyers were distracted by repetitive, lower value work
- Legal weren’t focused on complex work that actually helped reach business goals
“It wasn’t about what I wanted to build,” SK says. “I needed to understand what the teams in Randstad needed in Singapore, Hong Kong, Malaysia.”
An example contract tool on Josef
Solution
The legal team decided to take their contract templates and create self-service tools. Their Terms of Business tool is just one example that helps Sales generate contracts with clients in real time.
- Conditional logic featuring over 190 branches directs Sales toward the specific amendments they need
- Built-in guidance prompts teams to input the right information every time
“[Josef is] a canvas for you to build anything that you want,” SK says. “I can really mold it to meet where my business needs it to be.”
At a glance
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190+ branching options built into one tool
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A day to a minute turnaround on standard commercial terms amendments
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Thousands of documents produced since launch
Results
It’s been years since Randstad first started automating its contracts on Josef. Sales gets contracts out fast and Legal has the time to dedicate toward more complex, high-value work.
- Standard contract amendments take minutes
- Sales can finalize terms with a client in real time
- Legal’s hours have shifted to the complex, higher-risk work only a lawyer can do
- The tool has produced thousands of documents since launch
As SK puts it: “I didn’t just look at the ROI from cost to volume perspective. I looked at it in terms of how it gave our salespeople instant access, so what took a day now was done in a minute.”
“They could be speaking to a client and get everything ready in real time. That adds value, right?”
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