“We’d rather lead than watch from the sidelines”: Fluidra’s legal team deploys AI Q&A to 7,000 staff

Challenge

Fluidra‘s legal team set out to solve a common enterprise problem: critical business knowledge was siloed across departments, buried in 100s of documents and difficult-to-find sources.

• Multinational teams across Legal, Cybersecurity, Data Protection, HR, ESG, Insurance, and Compliance all held key expertise
• Employees were spending too much time searching through policies and documents, or tracking down the right person to ask
  
• Subject matter experts were stuck repeating the same answers, rather than focusing on higher-value work
  
• Uneven access to information created inconsistent outcomes and reduced visibility over compliance risks

The business needed a faster, more reliable way to share information.

Solution

Fluidra set out to build AI-powered Q&A tools that would give the business on-demand guidance and take low-level work off their experts.

• Hyper-accurate, enterprise-wide tools would answer questions on behalf of departments across the business
  
• Multilingual functionality supported Fluidra’s global workforce
  
• On-demand access to actionable answers meant more people could take next steps quicker with less delays

Results

Fluidra has since kickstarted rolling out Q&A tools to the business, making knowledge easier to access than ever before.

• Subject matter experts can now share knowledge safely with built-in AI controls and human-in-the-loop moderation features
• Employees have up-skilled in AI with ongoing collaboration and guidance from the Josef team  
• With less time spent answering ad hoc question, teams have more time for higher-level strategic tasks and decision-making

Legal led the implementation. Now, teams all the way from Cybersecurity to HR are helping the business help themselves with AI they can trust.