Josef is used by lawyers and legal professionals to transform the way they deliver their services. This is no mean feat! You’ll be at the front line of this effort, helping our customers to make legal services more accessible.
This is a challenging, exciting and potentially transformative role. As Customer Success Manager, you will work closely with our COO to drive the creation, management and implementation of Josef’s customer success strategy. This is a cross-functional role that includes contributing to, overseeing and executing:
- customer success
- customer experience
- customer support
- account management
- education and training programs
- data and analytics
- customer communications
- product communications
- product management
- user testing
This list is non-exhaustive. Our aim is to hire people who can grow with us. We want you to be able to take a leadership role in the company going forward, helping us to build out a team and forge a path towards our vision.
To be successful in this role, we want you to have excellent communication, organisation and presentation skills. You should also be comfortable working with external stakeholders. You will collaborate with various teams at Josef, including the sales, development, product and design teams.