As Customer Support Specialist, you will report to our Customer Success Manager and COO, and work closely with the Customer Experience and Product teams to nurture and support, educate and empower Josef’s customers. Your ideas and teamwork will help develop scalable customer support processes and contribute to the implementation of Josef’s long term customer success strategy.
This is a customer-focused role, however you will also need to become an expert on Josef in order to help our customers be successful on the platform. We also want you to be a keen content-creator, helping us to create and maintain self-help material for our community of users.
Key responsibilities for this role include:
- enthusiastic day-to-day customer support
- clear and helpful customer communications
- insightful product communications
- establishing and managing customer support systems and processes
- developing scalable customer educational material
- passionate product management
- continuously improving data analytics and processes
This list is non-exhaustive. Our aim is to hire people who can grow with us!
To be successful in this role, we want you to have excellent communication skills. You should also be comfortable working with external stakeholders. You will collaborate with various teams at Josef, including the customer success, product and development teams.