Josef is used by lawyers and legal professionals to transform the way they deliver their services. This is no mean feat! You’ll be at the front line of this effort, helping our customers to make legal services more accessible.
This is a challenging, exciting and potentially transformative role. As a junior CSM, you will work closely with our more experienced Customer Experience and Customer Success professionals, and our COO, to learn about and drive the creation, management and implementation of Josef’s customer success strategy. This is a cross-functional role that includes contributing to, overseeing and executing:
- customer success
- customer experience
- customer support
- account management
- education and training programs
- data and analytics
- customer communications
- product communications
- product management
- user testing
In particular, you will be focusing on helping us to develop our low-touch or tech-touch customer service offering, which will enable us to scale our world-class product, support and training across a large number of smaller customers. To help with this, you should have a scale and systems mindset.
This list is non-exhaustive. Our aim is to hire people who can grow with us. We want to build you into the best CSM you can be, while giving you exposure to lots of other areas across the business. If you want, we also want you to be able to take a leadership role in the company one day, helping us to build out a team and forge a path towards our vision.
To be successful in this role, we want you to have excellent communication, organisation and presentation skills. You should love working with customers, and get a kick out of making them successful and happy. You will collaborate with various teams at Josef, including the sales, marketing, development, product and design teams.