Ops Manager

Employment type: Full time

Location: Australia (we’re a remote-first distributed team, so flexible on exact location)


About the job

Josef is a game-changing no-code automation platform. A wave of digital transformation is sweeping the legal industry, and we’re looking for a talented Ops Manager to join us for the ride.

We’re looking for someone who loves a fast-paced environment and is an expert operator, no matter the circumstances. You love getting sh*t done, you’re a whizz with numbers, and you want to build something great.

You will play a central role in helping to shape the future of Josef, making sure that our team has everything they need to continue their rapid global expansion.

Specifically, you will be responsible for supporting the development, implementation and iteration of key operational policies and processes within Josef. The role is a broad one, and we want you to help us define it. The key responsibilities will include:

  • Financial operations
  • scaling Josef’s ops and processes globally; and
  • Employee experience.

Other areas of responsibility may include strategy, information security, compliance and legal.

To learn more about life at Josef, check out this page.

What you’ll do:

  • Develop and streamline business processes that keep Josef running smoothly,
    and play a key role in the development of Josef’s Ops team
  • Lead the development and management of Josef’s fin ops processes and procedures
  • Support employees to ensure Josef is the best place to work, including recruitment, onboarding, employee experience and professional development
  • Help us to build a knowledge management system to support Josef team members to be able to access information and solve problems
  • Be a key contributor in the development of a strong and positive culture at Josef

Who is Josef?

The law doesn’t work. (Well, it doesn’t work for everyone.) Globally, more than 5 billion people don’t have access to legal services.

Why does this matter?

If people don’t get access to the legal help they need, they face worse outcomes in life, whether they’re negotiating with their landlord, disputing a public transport fine, or doing their tax.

At Josef, this is the problem we spend every day trying to fix. We do this through our beautifully designed no-code automation platform, empowering lawyers to transform the way they work.

Our customers include some of the biggest law firms in the world, small suburban firms, in-house lawyers at multinational corporations, and legal aid and community organisations.

Our ideal candidate

An experienced Fin Ops/Operations guru who lives and breathes efficiency and process.

  • 4+ years experience in a similar Fin Ops or Ops position
  • Demonstrated experience developing and successfully implementing new processes across teams and/or organisations
  • You’re a whiz with numbers, and feel confident managing financial ops
  • You’re an effective communicator internally and externally
  • You have a passion and curiosity for finding opportunities to continuously improve Josef and the drive to ensure effective implementation, change management and adoption
  • You value relationships, and know how to build strong professional relationships
  • You’re a keen problem solver, and know how to get things done
  • You have a desire to work autonomously in a fast-paced, rapidly changing start-up environment
  • You have a hunger for knowledge and a keen appetite to learn
  • You have an open mind and a desire to bring your authentic self to work every day
  • Experience in a startup desirable but not required
  • HR experience desirable but not required

What we look for in future Josefites

We love the culture we have created at Josef. Everyone from Sales to Product embodies the culture and it’s important that anyone who comes onboard brings their best self to work everyday.

  • Passion to make legal services more accessible and the world a better place
  • Adventurers! Josefites are ambitious, brave and hungry
  • Desire to work collaboratively in a fast-paced, rapidly changing start-up environment
  • Proud Nerds – a hunger for knowledge and a keen appetite to learn
  • People who don’t take themselves too seriously, but who care deeply about others
  • Open minds, a sense of fun, and desire to bring your authentic self to work every day

Our perks and benefits

To support you to do your best work our perks and benefits include a Josef day off once a month, an annual education budget, and so much more.

What to expect

  • Competitive market wages
  • Top-end hardware to ensure you perform at your best
  • A supportive and inclusive working environment
  • The chance to work with a clever, engaged and lovely team of people!
  • Learning and development policy and budget
  • Wellbeing policy and budget
  • A flexible workplace and the ability to work from anywhere
  • Regular reviews with the Head of Legal & Operations to ensure we’re both kicking goals and meeting mutual expectations
  • A work environment that is challenging, dynamic, creative and independent
  • The autonomy to help us determine the future direction of the company
  • Clear OKRs and goals
  • Regular check-ins with the executive team to discuss your progress

Submit your application

If you think you’d be a good fit then we’d love to have a chat!

Please have your CV ready to upload, and use our bot to apply for the job while getting a sneak peek at one of our products.