2. Engage stakeholders
In Jemima’s opinion, the best way to find out how people feel, is to ask them. It’s not rocket science but it requires empathy.
“The broader team will often have great insights you might not have thought of. And if someone offers you their input, really listen and empathise. Make sure they can see the impact of their input on implementation,” she says.
Jemima notes the importance of letting those who have contributed know whether you have taken their advice on board and if not, why.
“It builds trust and closes the feedback loop,” she says.Another effective way of engaging stakeholders is embedding feedback into the project plan. By visibly including the team in the project’s creation and implementation you significantly increase buy-in and commitment to change.