The APAC legal team at Bupa has launched a suite of cutting-edge workflow and document automation tools using no-code platform Josef. This is the continuation of the legal team’s automation journey, transforming the way they work and interact with the rest of the healthcare and health insurance business.

The team identified frequent and low-risk contracts as a pain-point for both the legal team and the broader business. In response, the team designed the project to streamline contract creation, approval and execution, reducing workload for the legal team and cutting down turnaround time for the business. Instead of sending a request through to legal, the business can now access a portal and interact with a series of forms and bots to generate whatever documents they need.

The first suite of bots automate common documents, ranging from simple contracts like Non-Disclosure Agreements, to the more complex Master Services Agreement and Statements of Work, and common interactions between legal and the business, like taking instructions and requests through an intake tool, or answering frequently asked questions in relation to the legal implications of marketing activities.

According to Claire Nuske, Head of Operations (Legal), the launch of the bots has been a success, with “positive feedback and ever increasing usage.”

For Claire, this isn’t just about saving time. “We don’t want our lawyers spending time on the work that doesn’t engage them or is monotonous. We want our lawyers to have time to contemplate the real issues and develop meaningful relationships with business.”