Elizabeth Bing: By having a bot that has all the answers, it gives a consistent answer that is approved by a partner which saves me time and other users when it comes to answers about compliance.
Mel Black: We developed a list of skills we think new staff will need to know and incorporated those into the bot. New staff will receive a link to the bot. It will ask for the name, position and start date, then ask them to indicate their experience with each of the skills listed using the following scale: 1 = Little or no experience, 2 = Moderately experienced, 3 = Highly experienced. Each section (Outlook, Excel, and Word) calculates a score which will give us a general indication of skill level based on points. But the most important part of the bot is that it sends us a one page report at the end showing an overview of the answers provided throughout the survey, scores for each section of the survey, and an overall score.
Madison Martin: The idea behind the practice bot is it could benefit workflow, by getting clients to undertake an interactive questionnaire with basic questions about these documents, and then their answers would then be sent to the legal team to review. This bot would help maximise the effectiveness of the legal teams’ first in person or telephone contact with the client, as the team member would already have a basic idea of what the client is going to require and can then ask more directed questions around this.